帮助与支持
帮助与支持
获取关于 Neurako 账户访问、订阅、隐私请求及常规产品问题的帮助。
01. 如何联系我们
02. 账户访问与 MFA
If you're having trouble signing in or completing multi-factor authentication, contact support and include the email address associated with your account.
Do not send passwords, one-time codes, or recovery codes by email. We can help you understand the next recovery steps and confirm the right account to restore access to.
03. 账单与订阅
Subscriptions purchased through the Apple App Store or Google Play are managed through those platforms. Refunds and billing changes for in-app purchases must be requested through the platform you used to purchase.
For web billing questions, contact [email protected].
另请参阅 our 服务条款.
04. 隐私与数据请求
For account deletion, data deletion, or privacy questions, email [email protected].