Terms of Service

By accessing or using Neurako's services — including our iOS app, Android app, and web application at app.neurako.com — you agree to be bound by these Terms of Service.

If you do not agree with any part of these terms, you may not access the service. We recommend reviewing these terms periodically as they may be updated.

These Terms constitute a legally binding agreement between you and Timothy Holbrook, operating under the brand Neurako. If you are using the service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

Neurako is an AI-powered flashcard and spaced repetition learning platform. Our service enables you to capture content via photo, audio, or text and transform it into personalised study decks using machine learning algorithms including the Free Spaced Repetition Scheduler (FSRS).

We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice.

To deliver, secure, and improve the service, we may rely on third-party infrastructure, network, and security providers, including Cloudflare. Optional analytics may be provided by PostHog after consent. Processor roles, consent controls, and international transfers are described in the Privacy Policy. For example, traffic to our public websites and APIs may pass through Cloudflare for DNS, CDN / proxy delivery, caching, WAF / DDoS mitigation, bot protection, and rate limiting. Further information about personal-data handling is described in our Privacy Policy.

You must create an account to use Neurako. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorised access
• Ensuring your account information is accurate and up to date

You must be at least 16 years old to create a Neurako account (GDPR Art. 8 default in Germany and most EU/EEA states). We do not offer the service to children below that age in the EU.

For users in the United States, we do not knowingly collect personal information from children under 13 (COPPA). If we learn that a child under 13 has created an account, we will delete it. Contact [email protected] if you believe this has happened.

Paid subscriptions and token packs are part of the study app. German law may limit whether a person under 18 can enter a paid contract without a parent or guardian. Neurako does not add a separate 18+ purchase check.

You agree not to use Neurako to:

• Violate any applicable law or regulation
• Upload content that infringes intellectual property rights of others
• Attempt to reverse engineer, decompile, or extract source code
• Use automated tools to scrape, crawl, or extract data without permission
• Transmit malicious code, viruses, or any software intended to damage our systems
• Impersonate any person or entity, or falsely claim an affiliation

Violation of this policy may result in immediate suspension or termination of your account.

Neurako uses artificial intelligence to generate flashcard content from your captures. You acknowledge and agree that:

• AI-generated content may contain errors, inaccuracies, or omissions. You are responsible for verifying the accuracy of AI-generated flashcards before relying on them for educational purposes.
• AI processing is performed by third-party providers, which may include Google Gemini directly and OpenRouter as a routing provider for supported models (which may include models from Google, Anthropic, OpenAI, Black Forest Labs, and others depending on configuration).
• Depending on the feature you use, your audio recordings, images, text prompts, tutor text, generated study content, and compact tutor-memory extraction inputs may be transmitted to AI providers solely to provide the requested feature.

Neurako AI features are a learning aid only. They are not professional, medical, legal, or academic advice, and they are not a lawyer, doctor, or examiner. Outputs can be wrong. In-product labels identify AI-generated or AI-assisted content.

Neurako offers both free and paid subscription plans. See our Pricing page for current pricing.

• Subscriptions are billed in advance on a monthly or annual basis. You may cancel at any time; cancellation takes effect at the end of your current billing period. Upgrades take effect immediately; prorated charges apply for mid-cycle upgrades. Prices may change with 30 days’ notice to existing subscribers.
• In-app purchases are billed by the Apple App Store or Google Play, depending on the platform you use. For in-app purchases, Apple App Store or Google Play is the merchant of record. Use the store’s refund and withdrawal tools. Neurako cannot process those store refunds itself.
• Neurako does not currently sell subscriptions or token packs on the web. Paid purchases are made in the Apple App Store or Google Play, where the store is the merchant of record. Paid purchases are billed by the Apple App Store or Google Play. Use the store’s refund tools. Neurako does not currently offer direct web checkout.
• Consumers in the EU/EEA have a 14-day right of withdrawal for distance contracts. Details, including digital-service Wertersatz and how to exercise the right, are on our Withdrawal page. German-speaking users know this as Widerruf. See our Withdrawal.

The Neurako platform — including its software, design, algorithms, branding, and documentation — is owned by Timothy Holbrook, operating under the brand Neurako and protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable licence to use the service for personal, non-commercial educational purposes.

You retain ownership of all content you create or upload to Neurako (“User Content”). By using our service, you grant us a limited licence to store, process, and display your User Content solely for the purpose of providing the service to you.

We do not claim ownership of your flashcard decks, notes, or any other content you create. You may export or delete your content at any time.

The service is provided “as is” without warranties of any kind. We do not guarantee that:

• The service will be uninterrupted, error-free, or secure
• AI-generated content will be accurate, complete, or appropriate for your needs
• The service will meet your specific educational or professional requirements

To the maximum extent permitted by law, Neurako shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the service. Our total liability to you for any claim shall not exceed the amount you paid us in the 12 months preceding the claim.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

You may terminate your account at any time from your account settings. We may suspend or terminate your account if you violate these Terms.

Upon termination, your right to use the service ceases immediately. We will retain your data for 30 days before permanent deletion, during which you may export it.

To the extent permitted by applicable law, these Terms are governed by the laws of the Federal Republic of Germany, excluding conflict-of-law rules. If you are a consumer, mandatory consumer protection rules in your country of residence remain unaffected.

We are not obliged and not willing to participate in dispute-resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle) under the VSBG.

The European Commission's ODR platform closed on 20 July 2025. For information on consumer redress options, see https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.

If you have a dispute with us, we encourage you to contact us first at [email protected] to resolve it informally.