Support
Hier findest du Hilfe zum Neurako-Kontozugriff, zu Abonnements, Datenschutzanfragen und allgemeinen Produktfragen.
01. So erreichst du uns
02. Kontozugriff & MFA
If you're having trouble signing in or completing multi-factor authentication, contact support and include the email address associated with your account.
Do not send passwords, one-time codes, or recovery codes by email. We can help you understand the next recovery steps and confirm the right account to restore access to.
03. Abrechnung & Abonnements
Subscriptions purchased through the Apple App Store or Google Play are managed through those platforms. Refunds and billing changes for in-app purchases must be requested through the platform you used to purchase.
For web billing questions, contact [email protected].
Siehe auch our Nutzungsbedingungen.
04. Datenschutz & Datenanfragen
For account deletion, data deletion, or privacy questions, email [email protected].
Helpful links: Datenlöschung, Datenschutzerklärung, and Nutzungsbedingungen.