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도움말 및 지원

고객지원

Neurako 계정 접속, 구독, 개인정보 요청 및 일반적인 제품 질문에 대한 도움을 받아보세요.

01. 문의 방법

Support: [email protected]

General enquiries: [email protected]

Privacy enquiries: [email protected]

02. 계정 접속 및 다요소 인증(MFA)

If you're having trouble signing in or completing multi-factor authentication, contact support and include the email address associated with your account.

Do not send passwords, one-time codes, or recovery codes by email. We can help you understand the next recovery steps and confirm the right account to restore access to.

03. 결제 및 구독

Subscriptions purchased through the Apple App Store or Google Play are managed through those platforms. Refunds and billing changes for in-app purchases must be requested through the platform you used to purchase.

For web billing questions, contact [email protected].

함께 보기 our 이용약관.

04. 개인정보 및 데이터 요청

For account deletion, data deletion, or privacy questions, email [email protected].

Helpful links: 데이터 삭제, 개인정보 처리방침, and 이용약관.