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Aiuto e Supporto

Supporto

Ottieni aiuto per l'accesso all'account Neurako, abbonamenti, richieste sulla privacy e domande generali sul prodotto.

01. Come contattarci

Support: [email protected]

General enquiries: [email protected]

Privacy enquiries: [email protected]

02. Accesso all'account e MFA

If you're having trouble signing in or completing multi-factor authentication, contact support and include the email address associated with your account.

Do not send passwords, one-time codes, or recovery codes by email. We can help you understand the next recovery steps and confirm the right account to restore access to.

03. Fatturazione e Abbonamenti

Subscriptions purchased through the Apple App Store or Google Play are managed through those platforms. Refunds and billing changes for in-app purchases must be requested through the platform you used to purchase.

For web billing questions, contact [email protected].

Vedi anche our Termini di Servizio.

04. Privacy e richieste dati

For account deletion, data deletion, or privacy questions, email [email protected].

Helpful links: Eliminazione dei dati, Informativa sulla Privacy, and Termini di Servizio.