Support
Obtiens de l'aide pour l'accès à ton compte Neurako, tes abonnements, tes demandes relatives à la vie privée et tes questions générales sur le produit.
01. Comment nous joindre
02. Accès au compte et MFA
If you're having trouble signing in or completing multi-factor authentication, contact support and include the email address associated with your account.
Do not send passwords, one-time codes, or recovery codes by email. We can help you understand the next recovery steps and confirm the right account to restore access to.
03. Facturation et abonnements
Subscriptions purchased through the Apple App Store or Google Play are managed through those platforms. Refunds and billing changes for in-app purchases must be requested through the platform you used to purchase.
For web billing questions, contact [email protected].
Voir aussi our Conditions d'utilisation.
04. Vie privée et demandes de données
For account deletion, data deletion, or privacy questions, email [email protected].
Helpful links: Suppression des données, Politique de confidentialité, and Conditions d'utilisation.